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This skills programme will enable you to build relationships with customers and interact with customers on a level where you are able to answer the majority of customer queries and resolve complaints effectively; while having a good understanding of the factors that impact on the bottom line of a wholesale and retail business.

This programme is made up of 3 unit standards on the NQF level 3 with a credit value of 28. This serves as a guideline as to how long it should take you to complete the training programme and assessment. You will spend approximately 280 notional hours on this programme - 70% of the time in a practical capacity, practicing and applying what you have learnt and 30% of the time in instructional learning.

Notional hours are the hours that you spend making sense of what you have learnt and finding practical applications for the gained skills and knowledge, so you will be busy learning, practicing, doing self-evaluation exercises and putting what you have learnt into practice in your work environment.

Learning Outcomes

Each unit standard is made up of Specific Outcomes, each with its own Assessment Criteria and Learning outcomes (what you will need to be able to do on completion of learning). 

You will need to be found competent on each of these in order to receive certification.

258156: Build customer relations in a W&R unit

  • Explain customer behaviour
  • Create positive customer perceptions
  • Interact with customers
  • Resolve customer complaints

243806: Deal with customers in a retail business

  • Identify the standards for customer service
  • Deal with customers in a professional manner
  • Respond to customer complaints

258155: Explain the factors that impact on the bottom line of a W&R unit

  • Explain the relationship between the bottom line of a business and the factors that will impact on it.
  • Explain how net profit is arrived at in an operational unit
  • Explain how own job can impact on the bottom line of a business

Click on the unit standard numbers below to see the full SAQA Unit standard documents.

US 258156

US 243806

US 258155


This unit standard is designed to provide credits towards the mathematical literacy requirement of NQF at level 2. The essential purposes of the mathematical literacy requirements are that, you will progress with confidence through the levels, and grow in:

  • A confident, insightful use of mathematics in the management of needs of everyday living to become a self-managing person.
  • An understanding of mathematical applications that provides insight into the learners' present and future occupational experiences and so develop into a contributing worker.
  • The ability to voice a critical sensitivity to the role of mathematics in a democratic society and so become a participating citizen.

The learning programme is on NQF Level 2 with the credit value of 3.

This serves as a guideline as to how long it should take to complete the learning programme and assessment. You will spend approximately 30 notional hours on this programme - 70% of the time in a practical capacity, practicing and applying what you have learnt and 30% of the time in instructional learning.

Notional hours are the hours that you spend making sense of what you have learnt and finding practical applications for the gained skills and knowledge.

Learning Outcomes

This unit standard is made up of Specific Outcomes, each with its own Assessment Criteria and Learning Outcomes (what you will be able to do on completion of the learning). You will need to be found competent in each of these in order to receive certification.

The learning outcomes which we will be focusing on are:

  • Applying various techniques to organise and represent data in order to model situations for specific purposes.
  • Giving opinions on the implications of the modelled data for the required purpose.

Click here to see the full SAQA Unit Standard document.

This unit standard will provide credits towards the mathematical literacy requirements of the NQF at level 2.

Mathematical literacy will enable you to progress with confidence and grow in:

  • An insightful use of mathematics in the management of the needs of everyday living to become a self-managing person.
  • An understanding of mathematical applications that provides insight into your present and future occupational experiences and develop into a contributing worker.
  • The ability to voice a critical sensitivity to the role of mathematics in a democratic society and become a participating citizen.

This learning programme has a credit value of 5

This serves as a guideline as to how long it should take you to complete the training programme and assessment successfully.  You will spend approximately 50 notional hours on this programme - 70% in practical application and 30% in instruction and theoretical training.

Outcomes

On the successful completion of this programme, you will be able to:

  • Convert flexibly between and within various representations of functions
  • Compare, analyse and describe the behaviour patterns and functions
  • Represent situations mathematically in order to interpret and solve problems

You will also be able to demonstrate your understanding of:

  • The relationship between variables
  • Mathematical functions
  • Representations of functions and relations

Click here to access the complete SAQA Unit Standard Document